1. Bookings & Confirmation

• Your chosen date and spot are only secured once we receive your 40% deposit.

• Until the deposit is paid, the date remains available and may be offered to another customer who is ready to pay the deposit.

• The remaining balance is due 7 days (1 week) prior to the event date.

• If the balance is not paid by the due date, we reserve the right to cancel the booking and retain the full deposit.

• You will receive a confirmation email with all event details once the deposit is received.

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2. Payments

• Accepted methods: [Bank Transfer, Credit Card, Debit Card, PayPal]

• All prices are in AUD.

• Payments are non-transferable to other dates unless agreed in writing.

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3. Cancellations & Refunds

We understand plans can change. Our refund policy is as follows:

Cancellation of the Entire Event:

• More than 14 days before the event: Full refund of all amounts paid (including the deposit), minus any payment processing fees.

• Less than 14 days before the event: No refund of the deposit or any payments made. We may, at our discretion, offer a credit note valid for 12 months.

Reduction in Participant Numbers (after full payment has been received):

• 7 to 5 days before the event: You will receive a full refund per person for those who cannot attend.

• 3 to 1 day before the event: You will receive a partial refund of 40% of the per-person ticket price for those who cannot attend.

• Within 24 hours of the event or on the day (no-shows): No refund will be issued.

Important Notes on Refunds:

• All cancellation or reduction requests must be made in writing to info@pinotandpainting.com

• Refunds will be processed within 7–10 business days.

• We will make reasonable efforts to accommodate changes, but cannot guarantee them.

Force Majeure: In the event of serious illness, natural disaster, government restrictions, or circumstances beyond our control, we will offer a credit note valid for 12 months or reschedule at no extra cost. Cash refunds are not available in force majeure cases.

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4. Changes to Bookings

• Date or participant changes must be requested at least 7 days in advance and are subject to availability.

• One reschedule is normally allowed at no extra fee. Further changes may incur a $50 administration fee.

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5. Participant Requirements

• Minimum age is generally 18 years (or as specified per event). Younger participants must be accompanied by a responsible adult.

• All participants must behave respectfully. Disruptive behaviour may result in removal without refund.

• The person making the booking is responsible for informing all guests of the event details and these terms.

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6. What’s Included

• Professional instructor, all art materials (canvases, paints, brushes, easels, aprons), setup and pack-down.

• Travel within [e.g. 40km of Perth] is included. Additional travel fees may apply outside this area.

• The host must provide a suitable, well-lit space with adequate tables, chairs, and power access.

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7. Liability

• Participation is at your own risk. We are not liable for injury, damage, or loss unless caused by our gross negligence.

• We are not responsible for alcohol-related incidents (BYO or venue supplied unless arranged otherwise).

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8. Photography & Social Media

• We may take photos and videos during the event for marketing purposes. Please let us know in advance if anyone does not wish to be photographed.

• You and your guests are encouraged to take your own photos and share them tagging us @pinot_and_painting

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9. Additional Terms

• Late Arrivals: Guests arriving more than 30 minutes late may miss part of the instruction and will not be eligible for a refund.

• Allergies: Please notify us in advance of any sensitivities to art materials.

• Governing Law: These terms are governed by the laws of Western Australia.